Shipping & Returns

Shipping

All goods are posted within 1-3 working days from the date we receive payment. Not all items are kept in stock and therefore a lead time can be experienced. In cases where a lead time of more than 4-14 days is expected, we will advise you prior to processing payment. If you require an item urgently, we ask you contact us and confirm stock levels.

We use Australia Post ( E- Parcel) for all deliveries within Australia and delivery times are dependent on the Australia Post service and delivery address. Australia Post offers a next working day delivery to most metropolitan areas but for rural areas allow an additional 7 – 10 working days. All packages can be tracked by customers as we provide you with your tracking number.

Payment

We have EFTPOS facilities and will accept bank deposit as an alternative method of payment. We accept Visa, MasterCard and AMEX (3% surcharge for AMEX). All orders must be paid for prior to dispatch.

Returns

All instruments carry a 2 Year warranty/probes 1 year warranty, and if found to be faulty upon inspection by Testo will be repaired or replaced. Please contact us and quote your tax invoice number if the item is deemed to be returnable due to fault. Damaged or worn items will not be accepted for warranty return.

If an item is received in a non-working condition, you must inform us and should you wish to return the item for repair or replacement it must be in original condition and packaging.

In cases where a customer wishes to return a non-faulty item, testo Pty Ltd reserves the right to apply a 15% re-stocking fee. A decision to accept or refuse a non-warranty return is at the complete discretion of testo Pty Ltd.

Definition of faults are at the discretion of testo Pty Ltd. Please note that no refund will apply to returned items not bearing a tax invoice number. Return shipping cost will also be the responsibility of the customer. By placing your order for goods, this constitutes an agreement of these terms and conditions.