Your Testo instrument is manufactured using state of the art technology and our service specialists are trained on the use of these instruments. Testo experienced engineers are available to support you and answer any inquiries you may have on the use or functionality of your Testo instrument.
The Testo Service Centre in Australia is well equipped with special diagnostic equipment to take care of all your service and calibration needs. We can conduct a comprehensive analysis and provide regular software and firmware updates on all Testo instruments.
You can be assured your Testo instrument will be serviced to the highest standard, using only genuine parts, protecting your investment and warranty.
What is included…
Our service specialists are available via phone, email or in person at our service centre to discuss your requirements.
When your instrument arrives at our service department, it gets booked into our specialised service management system. Using the proprietary Testo service software and diagnostic equipment our specialists will calibrate and service your instrument. Your instrument data gets stored on our system so our service specialists can help you with any future inquiries.
The Testo 5-star service does not end here.
Our service specialist will keep track of your next service and notify you well in advance by sending you a reminder email.
All work conducted on your instrument comes with a 3-month labour and 1 year warranty on all replacement parts.
Calibration involves a comparison of readings between the instrument being calibrated and the reference instrument (also called reference standard) in specific conditions.
Other important aspects of calibration include documenting any deviation recorded, calculating and recording the resulting measurement uncertainty, adjusting the results to comply with the reference where possible and creating the calibration certificate.
The Testo calibration lab has state of the art reference equipment and technology to ensure we complete your calibration within five business days.
Additionally, we have an automated system that registers your instrument history and sends you a reminder email when your instrument is due for its next calibration.
As we store your calibration certificates on our secure server we can always send you a replacement copy. If you require your instrument to be calibrated to a special standard (NATA) please contact our service department.
All our calibration experts are specially trained on our range of Testo instruments and are available to answer your questions.
✓ Calibration Check - Comparison of an analyser’s output signal (measured reading) to a known standard.
✓ Calibration Adjustment or Span(where possible) - To adjust the measured reading to the smallest possible deviation according to the known standard value or reference. Therefore, adjustment requires a change of the instrument settings.
✓ Error of Measurement (Accuracy) - Indicated measurement minus the true value of the measured variable.
For organisations in the healthcare and pharmaceutical industry, ensuring good manufacturing practices (GMP) is essential. Testo's Validation service is designed to help businesses with GMP compliance for Therapeutic Goods Administration (TGA) or Food and Drug Administration (FDA) guidelines.
Alongside our excellent range of monitoring equipment, Testo's Validation service focuses on two critical areas - temperature mapping and equipment validation.
Any medical testing or pharmaceutical manufacturing facility requires strict control over environmental conditions, in particular temperature. Storage areas and laboratories must be kept within specific levels, ensuring the quality and safety of samples or products.
Temperature mapping involves the expert assessment of storage facilities, refrigerators and cold rooms, identifying where limits are required and installing the equipment to monitor them. This includes our range of temperature and humidity data loggers and monitoring systems, allowing users to observe fluctuations and be alerted when limits are breached.
Ensuring GMP compliance for temperature-sensitive pharmaceuticals must be a priority for any organisation in the industry - temperature mapping through Testo's Validation service makes that job easier.
Having the right equipment is one thing; making sure it meets international regulatory standards and is in accordance with GMPs is another. With Testo's Validation service, experienced consultants will conduct an assessment of existing equipment to verify that it is up to the task.
Equipment validation involves the identification and examination of critical quality attributes (CQAs) and critical process parameters (CPPs) in pharmaceutical equipment, with specialist consultants able to identify risks and calculate the likelihood and impact of equipment failure.
Testo's Validation service provides the confidence and peace of mind that your equipment is safe and reliable enough to pass any auditing process.
Testo has partnered with PharmOut, a rapidly growing, Australian-based international consultancy firm, to offer Validation to our customers. PharmOut has experience in GMP compliance, qualification and validation, TGA regulatory, engineering and architectural consulting services to the pharmaceutical, blood and tissue, medical device manufacturers, hospitals and pharmacy operations.
We have the product expertise, and we're proud to be teamed up with the temperature mapping and equipment validation experts from PharmOut. Get in touch with us today to ensure that your facilities and equipment meet all the necessary compliance standards.