Returns & Shipping

Shipping

All goods are posted within 1-3 working days from the date we receive payment. Not all items are kept in stock. This usually relates to higher priced or specialised equipment, and therefore a lead time can be experienced. In cases where a lead time of more than 4-14 days is expected, we will email you and advise of this, in order to ensure that you are made fully aware, prior to processing payment.

If you require any item urgently, we would advise you to contact us and confirm stock levels. Items not in stock will have a lead time of usually no more than 14 - 21 days approx. We use Australia Post ( E- Parcel) for all deliveries within Australia, and delivery dates are dependent on the Australia Post service offered and delivery address. Australia Post offers a next working day delivery to most metropolitan areas but for rural areas allow an additional 7 – 10 working days (approx).All packages can be tracked by customers as we can provide you with your tracking number.

Payment

We have full EFTPOS facilities, and will also accept bank deposit as an alternative method of payment. We accept Visa, Mastercard and AMEX cards. All orders must be fully paid for prior to dispatch.

Returns

All instruments carry a 2-Year warranty/probes 1-year warranty, and therefore if faulty, due to workmanship will be repaired or replaced. Please notify us by e-mail of your wish to return the goods, explaining the problem. We will acknowledge your email with a reply. Please quote your tax invoice number if the item is deemed to be returnable due to a fault. Damaged or worn items will not be accepted, other than a warranty issue.

Misuse or breakages will NOT be accepted for a warranty return. If an item is received in a non-working condition, you must inform us and should you wish to return the item to us for repair or replacement, it must be in the same condition you received it and in the original packaging. In cases where a customer wishes to return a non-faulty item, Testo Pty Ltd reserves the right to apply a 15% re-stocking fee.

A decision to accept or refuse a non-warranty return is at the complete discretion of Testo Pty Ltd. Definition of faults are at the discretion of Testo Pty Ltd. Please note that no refund will apply to returned items not bearing a tax invoice number issued by us. Return shipping cost will also be the responsibility of the customer. By placing your order for goods, this constitutes an agreement of these terms and conditions.